This may occasionally make your computer think the printer isn't connected. ![]() If a print job fails, it can sit in the queue and prevent later print jobs from being completed. Print jobs are the queue of printing tasks that are lined up and ready to be executed. Related: Why Does Rebooting a Computer Fix So Many Problems? Clear All Jobs From the Print Queue Wait for the printer to come back online. On the next screen, select the Tab and click on Use Printer Offline option to remove the check mark on this item. In the right-pane, select your printer and click on. ![]() Then restart your computer, and turn on the printer once the computer has finished booting. On the next screen, click on Printer & Scanners in the left-pane. Turn off both the printer and the computer. The advice favored by some tech support lines may seem lazy, but turning a device off and on can fix a multitude of simple errors, including an offline printer. Check the manufacturer's website for the correct process for your printer. On most wireless printers you can force the Wi-Fi settings back to default by holding a button or a combination of buttons. Select this printer driver when printing.If you have recently changed the network the printer is connected to, you might need to reset the printer's Wi-Fi settings. If the status is Idle, it means the printer driver is working correctly. If any other machines are connected, only turn the Brother machine on that you want to use. To check which printer driver is working, do the following: To print, select a printer driver that you know is working. This may lead to some copies of your printer driver not working correctly. Installed the same printer driver multiple times. STEP F (Windows): If a copy of your Brother machine's icon (For example: Brother (Copy 1)) is listed in the printer listĪ copy of your printer with the same printer name may be created if you:Ĭonnected the Brother machine to a different USB port on your computer. Enter the password for an administrator and click Yes. If Pause Printing is greyed out, click Open As Administrator. Right-click the icon for your Brother machine > See what's printing > Printer > Cancel All Documents. Select your Brother machine, and then click Open print queue. If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.Ĭlick Start > Settings > Bluetooth & devices > Printers & scanners. On the printer, use the and buttons to select WLAN > WLAN Status > Infrastructure Mode in the settings menu. ( Click here to see how to open the Control Panel.)Ĭlick Hardware and Sound > Devices and Printers. Make sure your Brother machine is selected to print in your application. Open the printers folder and make sure there is a check mark on your Brother machine's icon: STEP C (Windows): Make sure your Brother machine is set as the default printer Try out our new service to view your license and registration status, expiration dates, and any blocks or suspensions. STEP C: Check the following points applicable for your operating system If using a wireless connection, print the network configuration page to check the IP address. Print the network configuration page to check the IP address. How to Change a Printer Status to Online in Windows Open the Settings Panel in Windows 11/10 (Win+I) Navigate to Devices > Printers and Scanners. If using an ethernet cable, make sure the cable is connected to both the printer and the hub/switch/router. Try connecting it directly to the computer and not via a hub. If using a USB cable, make sure the cable is connected to both the printer and computer. STEP B: Make sure the printer is connected to the computer If the LCD shows an error, troubleshoot the error to clear the issue indicated. An example would be "Paper Jam" or "Ink/Toner Empty". Look for an option to disable sleep or time. Right-click the printer in question, then select Printer Preferences. Troubleshoot this hardware issue.Ĭheck the LCD for any error messages. Go to Control Panel > Devices and Printers. ![]() NOTE: If you are unable to power on the machine, this solution does not apply. If it does not, then make sure it is plugged into a working socket and any power switches are turned ON. ![]() Check the machine to see if it wakes from sleep mode. If your Brother machine's screen (hereinafter called LCD) is blank, the machine may not be powered on. STEP A: Verify the Brother machine is powered on and there are no errors Follow the steps below to resolve this issue:
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